Almawave is the only Italian to appear in the Forrester report for Conversational Intelligence technologies. The company, a top player in Artificial Intelligence, natural language analysis and Big Data services, has in fact been recognized and included by Forrester analysts in Now Tech: Conversational Intelligence, Q2 2021. In the Forrester report – one of the most influential business research and consulting firms in the world – the multichannel technology of Almawave, a company of the Almaviva Group, is included and classified, based on market presence and functionalities in the field of so-called conversational intelligence.
Forrester’s analysis defines the conversational intelligence of companies as a set of solutions to extract information of interest from voice conversations with the customer and, in this analysis of 41 providers and the Italian Almawave is the only Italian company mentioned and appears alongside large multinational companies of the caliber of Amazon, Nice and Verint. “Our inclusion in the Forrester Now Tech report is another significant achievement for the company and rewards the constant attention to investments in Research & Development and technological innovation ” comments the CEO of Almawave, Valeria Sandei. “Appearing together with some world giants represents a further stimulus to strengthen and grow” underlines Sandei.
The report places Almawave in the functional segment of IT companies defined as “pure-play”, ie that “integrate with existing systems to add a new layer of conversational intelligence with more advanced functionality, specialized, cheaper and easier to use. Many companies also focus on use cases outside the Contact Center, such as customer insight, competitive intelligence, sales and marketing. “
The report is designed to support customer experience technologists and professionals in understanding what value to expect from conversational intelligence providers, through a supplier overview and market analysis based on two factors: presence and functionality. On this area Almawave recalls that it has always been “active with state-of-the-art proprietary technologies and applied services with a constantly updated approach that aims to provide the world of Customer Experience with new operational tools and increasingly advanced functionalities. “Specifically, Almawave’s multi-channel platform focuses on three areas: text analysis, speech recognition, automation and customer optimization multichannel care.