The Consumer Defense Directorate (DDC) informs and reminds the community that the Viculus 0 km They have a statutory warranty, a feature that also extends to used wheels that are marketed by agencies or dealers. This circumstance is stipulated in National Law No. 24240 which provides for Article 11:
“(…), Consumers and successive buyers have a statutory guarantee for defects or vices of any kind, even if they are apparent or apparent at the time of the contract, when they affect the identity between what is offered and what is delivered, or the correct performance.“.
“The statutory guarantee will be valid for a period of three months in the case of used movable property and for a period of six months in other cases of delivery, and the parties can agree on a longer period. In the event that the thing must be transferred to the approved factory or workshop, the transfer shall be made by the person responsible for the warranty, freight, insurance, and any other expenses that must be made to implement this. It will be at his expense.“.
Buyers of new vehicles must comply with the technical services stipulated in the contract, which are carried out according to a certain number of kilometers or months, calculated from the delivery of the vehicle. If these technical reviews are not carried out in a timely manner or are carried out outside the brand’s official workshops, the warranty coverage will have no effect.
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For this reason, if the car shows manufacturing defects within the first six months, free technical assistance service should be offered; In the event that the car experiences the same failure more than once during the statutory warranty period, the consumer may submit a claim to replace the damaged part, before the selling company and / or the manufacturer, and in the absence of a response from any of these, before the DDC.
In selling used wheels
Likewise, the purchasers (consumers) of used cars should know that they have the possibility to claim before the agency or the dealer manufacturing faults of the purchased vehicle, provided that the claim is filed within the first three months after the vehicle is delivered. For your personal use.
To claim compliance with this right, consumers must request and maintain proof of the purchase / sale process (ticket, invoice, or other valid document) that permits identification of the agency that sold the vehicle, and the location and date of marketing.
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Likewise, it is important to note that the purchase / sale of used vehicles between individuals is not governed by National Law 24240, so civil justice must be resorted to in the event of vehicle defects and disputes between the parties, the buyer and the seller.
For inquiries or other complaints, contact DDC in one of the following ways:
148 Option 3 (over the phone from 8 to 15)
[email protected]
www.mendoza.gov.ar/consultas/
148 Mendoza (mobile app)
