Jacques Boissinot The Canadian Press “The current situation is unacceptable and I have asked for it to be corrected quickly”, declared Friday the Prime Minister François Legault on the sidelines of an announcement in Rivière-du-Loup.
The situation at the Société de l'assurance automobile du Québec (SAAQ) is “unacceptable”, denounced Premier François Legault, who demanded corrective measures.
On Friday, he commented on the problems related to the transition of services to the SAAQclic platform. This transition is experiencing hiccups and forcing customers to line up at the various points of service.
Visibly irritated, the Prime Minister declared that he was “not at all satisfied with what is happening at the SAAQ”.
He said he discussed it with his Minister of Transport, Geneviève Guilbault, and his Minister of Cybersecurity and Digital, Éric Caire.
“There seem to be difficulties accessing the site, including the authentication part. We are looking at what we can do to simplify, he said. Then, on the other hand, since there are more people in the SAAQ's physical offices, employees must be added quickly to meet demand. »
The SAAQ’s digital shift is lengthening its physical queues
“The current situation is unacceptable and I have asked that it be corrected quickly,” he said on the sidelines of an announcement in Rivière-du-Loup.
About the addition of employees, Mr. Legault said he expects “flexibility” in the event of “exceptional” situations. He points out that currently, flexibility is “still reduced in our collective agreements”.
“We hope to have everyone's cooperation to be able to bring in new employees quickly. and temporarily,” he said.
Launched on February 20, the SAAQ's new digital platform was to allow customers to carry out most transactions remotely and avoid travel to service points.
The objective was to increase efficiency and facilitate, for example, the renewal of the driving license, the payment of registration or the making of appointments for a driving test.
To implement its new platform, the SAAQ says it has converted approximately 10 billion pieces of data.