Latam once again regretted the death of the aeronautical firefighters Ángel Torres and Nicolás Santa Gadea and delivered “their sincere condolences to their families” and assured that the group “continues to monitor the medical situation of the third firefighter, Manuel Villanueva, who is admitted to a health center.” Meanwhile, the company explained the options for passengers who have been affected by the flight cancellations.
The Latam Group announced during the early hours of this Sunday, through a statement, that it will begin the resumption of operations at the Lima Airport after the fatal accident that occurred last Friday, in which a company plane collided with a truck on the runway. takeoff, which left 2 rescue firefighters dead.
In view of this, Latam once again regretted the death of the aeronautical firefighters Ángel Torres and Nicolás Santa Gadea and delivered “its most sincere condolences to their families” and assured that the group “continues to monitor the medical situation of the third firefighter, Manuel Villanueva, who is admitted to a health center”.
As a result of this situation, the company explained the options for passengers who have been affected by the cancellations due to the temporary closure of the airport and who have flights to, from and connecting through the Jorge Chávez International Airport.
On the one hand, customers with canceled and/or rescheduled flights, you can request a change of your ticket up to one (1) year from the date of purchase of the ticket, without any payment, or request a full refund of your money.
Meanwhile, customers with flights between November 18 and 23 may request a change at no cost up to 15 days from the original date of the flight, or a full refund of their money.
In both cases, passengers may reschedule your flights directly through the “My trips” section on the airline website.