Jacques Boissinot The Canadian Press Quebec Minister of Transport, Geneviève Guilbault has been in Europe since March 1.
Deputy Premier Geneviève Guilbault is cutting short her trip to Europe, which began on March 1, in order to return to Quebec to help resolve the customer service crisis that is rocking the Société de l'assurance automobile du Québec (SAAQ).< /p>
The news of her return was confirmed to The Canadian Press on Tuesday by Louis-Julien Dufresne, Geneviève Guilbeault's press officer.
At the end of last week, Ms. Guilbault, who is also Minister of Transport, announced that as of Monday of this week, the Société de l'assurance automobile du Québec would obtain reinforcements to counter the heavy traffic at many branches caused by the failures of the transition of services to the SAAQclic online portal.
However, long queues made up of angry customers were again observed in front of branches in several regions of Quebec on Monday.
The Minister also announced that depending on the number of visitors, the opening hours would be brought forward in the morning and extended at the end of the day and that services would be offered by appointment on weekends.
Some 150 additional employees were to be gradually assigned to SAAQ customer services starting Monday.
It is also possible for people who have to go to the queues to waiting to consult the capacity beforehand daily reception of each service center on the SAAQ website.
The SAAQ's digital platform should allow customers to carry out most transactions online. Since its launch on February 20, 103,000 Quebecers have successfully used it among the 335,000 customers served.