In the case of losing your cell phone or being a victim of one of the many scams that go viral through WhatsApp, there arethan trying to recover the application account so as not to lose important chats, for example.
In this case of lose the cell phone or SIM card The best will be create a new WhatsApp account because an email must be sent to email@example.com for the official support of the application to deactivate the account.
All you have to do is write Stolen / Lost Phone, noting the following: “Please deactivate my account next to the phone associated with the account written with the international code.” In the case of Argentina, you should put +54 in front of the phone number.
With this email we will proceed to deactivate account and as previously you should have deactivated the SIM card, there will be no way to use this WhatsApp account again. Therefore, in order not to lose anything important and to be able to recover the conversations it is always advisable to have a backup.
They stole my account
You may have already noticed that WhatsApp does not allow you to use the same account on two different phones. Therefore, if someone managed to steal an account, the original user will not be able to enter their conversations.
No need to create a new account but it will be necessary to send an email to firstname.lastname@example.org so that the official support of the application deactivates the account.
WhatsApp allows you to recover the account in case the phone has been lost or stolen.
It will also be enough to write the stolen / lost phone number along with the legend: “Please deactivate my account next to the phone associated with the account written with the international code.” In the case of Argentina, you must put +54 in front of the phone number.
Basically it is as in the previous case but with the difference that the SIM is still active so when the support has closed all open sessions, including the impersonator, you can start a session by entering the code provided by the application.
Once the account has been reconquered, it is advisable to activate two-step verification to put more security filters and prevent it from being relatively easy to steal the account.
What to do when recovering the account
In case of having the number linked to WhatsApp in your possession again, you will have to register again in the application, both on Android and iOS, and then enter the 6-digit code It comes through an SMS text message to verify the number.
Once you have entered the 6-digit code, the session of the person with access to your account will be automatically closed.
You may be asked to enter a two-step verification code. Photo: Shutterstock
You may also be asked to enter a two-step verification code, in case you have enabled this security function. If you don’t know that code, the person with access to your account may have activated 2-Step Verification. In that case, you have to wait seven days to access without the two-step verification code.
Regardless of whether or not the user knows the two-step verification code, the session of the person with access to your account will be closed as soon as you enter that 6-digit code sent by SMS message.