The first video clip documented the “commercial” slapping a citizen in front of his little girl, because he did not have to pay the price of an additional station fine, while the second clip documented the “commercial” assault on a policeman.
In the first official move after the second incident, the Egyptian Ministry of Transport issued a statement, in which it said that the statement came as a comment on “the quarrels that occurred between a number of train conductors and a number of passengers, such as the video of the 541-passenger train breakers from Menouf – Tanta, and one of the women talking about Al-Kamsari’s assault on a citizen because of the ride fare and the collection of the fine, as well as the video of someone talking about Al-Kamsari’s non-aggression against the citizen in this incident, in addition to a third video in which a person talks about the assault of a train track on a public employee .
The statement added that the Ministry of Transport “emphasizes its full respect for all passenger audiences and all state institutions, and to respond firmly and forcefully to any abuse that may occur against any passenger, as the main objective of the railway is to serve passengers and facilitate their movement across the various network lines.”
He continued, “All facts and videos broadcast through the media and social media, which deal with such facts, are immediately checked and investigated, and in the event that any mistake is proven against any passenger, a heavy penalty will be imposed on the wrongdoer and an immediate apology will be given to the passenger.”
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‘Extremely difficult circumstances’
The statement added, “As train trackers and inspectors, they perform their work with high efficiency and work in extremely difficult conditions. Despite this, negative behavior may occur from a railway employee, and this is an individual behavior that does not reflect the masses of railway employees, who consider that respect for passengers and their service is the basis for the work of the railways.” railway system.
And the statement of the Ministry of Transport added that the fact that the train tracks collect the price of the ticket or the fine is “a genuine right to preserve the funds of the railway authority, which is the money of the state and the money of the people, who owns this important vital facility.”
He explained that “all instructions issued to all the conductors and all railway employees, are that dealing in all situations is within the framework of respect for the passenger and within the framework of the law.”
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